Recently, I attended the 2023 Bank Automation Summit, where one of the significant topics of discussion was how banks navigate their transition to the cloud. The “cloud” refers to a global network of servers, each with a unique function, that works in tandem to enable users to access files stored within from any approved device. … Read more
It’s a story as old as time. You work hard to build a great site. You have all the right properties – with descriptive names – that the content authors recognize, and know how to use. Everything is going according to plan. The site is good. Life is good. The client is happy. Then BAM! … Read more
Regulated industries, such as financial and healthcare companies, often need to make hard choices when is comes to balancing innovation and compliance. Most technology companies are focused on cloud-first, if not entirely cloud-native, offerings particularly in the search and data space. I was recently working with a large financial services company that wanted to consolidate … Read more
What is Salesforce Flow Salesforce Flow is a tool used for automating business processes in the Salesforce platform. It allows users to create custom, guided processes that can interact with Salesforce data and other external systems. With Salesforce Flow, users can create custom screens, input forms, and conditional logic to automate complex business processes. Flows … Read more
Readers of a certain age will remember when Maverick, played by Tom Cruise, in Top Gun told Goose that it was time to“Buzz the Tower,” which meant the fighter pilots had to execute a low fly-by passing very close to the control tower at high speeds. The officer spilled his coffee over himself because of … Read more
Salesforce is one of the most popular customer relationship management (CRM) platforms on the market, used by businesses of all sizes to manage their Sales, Customer Service, and Marketing processes. As organizations grow and their Salesforce instance becomes more complex, managing changes to their Salesforce environment can become a complex and time-consuming task. This is … Read more
The St. Louis Business Journal has officially identified Perficient as a 2023 Best Place to Work in its annual awards program. Earlier in the year, Perficient was named a finalist by the Business Journal. Now, they have announced the full list of winners in a special publication. We’re proud to once again be recognized for … Read more
A New Generative AI Question Answering Capability for Enterprises Coveo has introduced a new feature called “Coveo Relevance Generative Answering.” This feature will be initially available to customers with self-service use cases starting this summer, followed by other use cases in customer service, commerce, website, and workplace search. This new feature will use various Large … Read more
Erin Rushman and Kim Williams-Czopek were recognized by Consulting Magazine with a designation for Excellence in Leadership as part of the 2023 Women Leaders in Technology Awards. This award recognizes Erin and Kim for their impactful and influential contributions in the continually expanding category of technology. Consulting Magazine’s Women Leaders in Technology Awards The Women Leaders … Read more
A decade ago, the business case for acting in disability markets was unknown and unproven. That changed in 2020 when the COVID-19 pandemic drove people online and increased the business focus on digital accessibility. As a result, the need for organizations to provide inclusive products, services and experiences has grown significantly, with both employees and … Read more
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