The Customer Journey: Stages, Mapping, and Examples

The Customer Journey: Stages, Mapping, and Examples

Prospects interact with brands multiple times before making purchase decisions or becoming repeat customers. What if you could identify these touchpoints and optimize your marketing efforts to increase customer engagement? By mapping the customer journey, you learn how customers engage with your brand at every step. Throughout this process, you can also make data-driven decisions … Read more

How to speed up site migrations with AI-powered redirect mapping

How to speed up site migrations with AI-powered redirect mapping

Migrating a large website is always daunting. Big traffic is at stake among many moving parts, technical challenges and stakeholder management. Historically, one of the most onerous tasks in a migration plan has been redirect mapping. The painstaking process of matching URLs on your current site to the equivalent version on the new website. Fortunately, … Read more

The synergy of customer journey mapping and ecommerce SEO

The synergy of customer journey mapping and ecommerce SEO

Online shopping is a dynamic experience for customers, sparked by the awareness of a specific need or desire. As explored in “Mapping the customer journey for SEO and marketing success,” understanding your customers’ purchase path is vital.  This article explores the intricate relationship between customer journey mapping and SEO’s role in optimizing strategies for ecommerce. … Read more

Content Mapping: The Secret to Reading Your Customer’s Minds

Content Mapping: The Secret to Reading Your Customer’s Minds

When was the last time you viewed a brand-new website and immediately made a purchase without doing any research? Our guess is never.  That’s because a typical purchasing experience is much more complex than ‘see the product, buy the product.’ Instead, there are levels to this. In particular, those levels comprise your buyer’s journey and … Read more

Keyword Mapping for SEO: How To Do It + Free Template

Keyword Mapping for SEO: How To Do It + Free Template

Keyword mapping is the process of grouping keywords into topics and assigning them to pages. Keyword mapping process The benefit of having a keyword map is that it tells you:  What new pages to create  What they should talk about  How to optimize existing pages  Let’s look at how to create one. Download the keyword mapping template to … Read more

B2B SaaS SEO: Mapping your keywords to the customer journey

B2B SaaS SEO: Mapping your keywords to the customer journey

This article builds on my previous one, emphasizing the importance of aligning SEO with the customer journey, specifically for companies that provide software as a service (SaaS) that market to other businesses (B2B).  Crafting relevant content through a deep understanding of the customer experience is vital for enhancing SEO and fostering brand loyalty. Utilizing the … Read more

Mapping the Island of California & Other Myths in Leading Change / Blogs / Perficient

Mapping the Island of California & Other Myths in Leading Change / Blogs / Perficient

Living in the great state of Arizona, I see people travel frequently between Phoenix and Southern California. According to the map app on my phone, the California border is only 3 hours away if I drive west on Interstate 10. Plus, my phone gives me written and audio turn-by-turn instructions with a detailed map of … Read more

Mapping the customer journey for SEO and marketing success

Mapping the customer journey for SEO and marketing success

Before embarking on a shopping journey, customers often find themselves in a state of awareness where a specific need or desire has sprouted in their minds.  A growing recognition of a gap characterizes this initial phase – perhaps a missing item in their collection, an upgrade to enhance their lifestyle or a solution to a … Read more

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