Google reviews make up the vast majority of online reviews (as much as 73%). And how you manage and respond to a Google review can help you build more trust with potential customers. Google reviews appear within your Google Business Profile (GBP) on Maps and Search. Like this: So it can be one of the … Read more
Google is now testing showing reviews within the photos carousel within a Google Business Profile listing. So when you scroll through the photos for a business, Google can also show review snippets. I mean, it can be super bad if Google shows a negative review there but I hope Google is smart enough to only … Read more
Google has this carousel that can pull in top products based on customer reviews in the Google Shopping graph. It is titled “Top products from customer reviews” and shows up in the search results for select queries. This was spotted by Saad AK who posted videos and screenshots on X – here are some of … Read more
What’s the very first thing you do before deciding to visit a new business? If you’re like 95% of modern consumers, it’s to check out online reviews. After all, it would be a shame to waste your hard-earned money on subpar products or services. Reviews act as a form of social proof that something is … Read more
Google has added an edit and delete button link next to the reviews you added to a Google Business Profile listing. This gives the reviewer a quicker method to modify or remove the review they left for a business. Ben Fisher first noticed this last week, I am still in catch up mode from being … Read more
Google has done it again, it has shown ads from competitors directly above the reviews section of a Google local listing. We’ve seen Google do this before with LSA listings numerous times, with Google local listings and branded knowledge panels and LSA messaging. Anthony Higman spotted this and posted screenshots and a video of this … Read more
Google seemed to have removed/deleted a ton of reviews from Google Business Profiles within Google Maps and Local search last week, around September 17th. This came a day or so before Google updated its Google Business Profiles review restrictions policy and around the same time Google suspended many business profiles. Earlier this week, Tim Colling, … Read more
Google is now showing reviews and menu descriptions when browsing photos on a Google Maps, Google Business Profiles listing. So when you scroll through photos, Google will show this content under the photo for some listings. This was spotted by Claudia Tomina who posted a video of this in action on X. She wrote, “Photos … Read more
Google has posted a new document about the way Google may apply restrictions to your Google Business Profiles over review or other policy violations. In the document, Google wrote that it takes “take fake and/or incentivized reviews and ratings on businesses very seriously.” “Businesses that violate our Fake Engagement policy may be subject to certain … Read more
“No one answered the phone. Sure, it was after business hours, but that’s still no excuse! One star!” Ever received a review like this on your Google Business Profile – a review so unreasonable that all you can do is hang your head and wonder what’s wrong with certain people? Don’t worry. Every business owner has received … Read more
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